April 16, 2020

Arbitration and Mediation in the Time of Coronavirus

How ADR Providers are Conducting Arbitrations and Mediations During the Crisis

Three major ADR providers, JAMS, CPR and AAA-ICDR, will discuss how they are internally handling the pandemic, working with their staff, virtual technology, neutrals and clients.  Is it business as usual? Will online hearings be the norm in the future?  Are there concerns about online hearings? What type of disputes are anticipated post-pandemic?  These and more questions will be addressed in this webinar. 

About the Speakers

Jeffrey T. Zaino, Esq. is the Vice President of the Commercial Division of the American Arbitration Association in New York. He oversees administration of the large, complex commercial caseload, user outreach, and panel of commercial neutrals in New York. He joined the AAA in 1990. Mr. Zaino is actively dedicated to promoting ADR methods and services. He serves the ABA DR Section as a marketing officer and he is also involved with the Connecticut Bar Association, District of Columbia Bar Association, New York State Bar Association (Dispute Resolution Section - Executive Committee Member and Chair of the Blog Committee and Blog Administrator for the Section), New York City Bar Association (Member of the Arbitration Committee and Affiliate Member of the ADR Committee), Board of Advisors of the Scheinman Institute on Conflict Resolution, New York Law School Advisory Committee, and Westchester County Bar Association. He has also written and published extensively on the topics of election reform and ADR and has appeared on CNN, MSNBC, and Bloomberg to discuss national election reform efforts and the Help America Vote Act.

Gina Miller is the Vice President West of JAMS, oversees operations for Resolution Centers for the Western Region. One of Miller’s key objectives is leading her team to focus on and delivering a platinum client experience.  She serves on the council of the ABA Section of Dispute Resolution section and is the chair of the Business and Skills Development Committee.  Also, Miller served as a panelist and presenter on various legal industry topics and has authored articles relating to developing a successful ADR practice. She has also been quoted in publications like The Daily Journal and Law360.com. Miller received an M.B.A. in General Management from Keller Graduate School. She attended the University of Pennsylvania’s Wharton School of Business for an executive management program and has furthered her education by participating in numerous ADR training programs at JAMS and the Straus Institute for Dispute Resolution at the Pepperdine University School of Law.

Olivier P. André is the Senior Vice President, Global Development & International - International Institute for Conflict Prevention & Resolution (CPR). Mr. André is responsible for the global development of CPR's dispute resolution services, as well as CPR's international programs, including the CPR International Mediation Competition and Y-ADR – a program for young international dispute resolution practitioners. He is a member of many organizations including the ABA DR Section, the New York City Bar Association, the International Arbitration Club of New York and the ICCA-CPR-New York City Bar Association Working Group which released a Protocol on Cybersecurity in International Arbitration in November 2019. Olivier studied law in France, Germany and in the U.S. and is a member of the New York and Massachusetts Bars, as well as a CPR and CEDR trained mediator.


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