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Reducing Barriers and Raising Effectiveness: Assessing ADR Programs

Nicholas Diehl and Rachel Anne Viscomi

Looking to reduce barriers to using ADR services? This session will show how the Harvard Negotiation and Mediation Clinical Program at Harvard Law School helps organizations to assess and improve ADR programs, while training students to advance dispute systems design, negotiation, mediation and facilitation practices. In addition to hearing from HNMCP’s Director, Rachel Viscomi, a former client, Nicholas Diehl, Ombudsperson for the Massachusetts Institute of Technology, will share how collaboration with HNMCP resulted in innovative approaches to organizational ombudsman work, especially considering cultural contexts.