As the stakes can be life and death, tensions and conflict in healthcare are often more pervasive and more destructive than in other industries. Particularly for staff and employee conflicts, healthcare organizations are increasingly establishing ombuds offices – including MD Anderson, Mt. Sinai, NIH, Yale Medical Center, Stanford and many more. Ombuds offer confidential, impartial, independent services ranging from coaching and informal facilitation to mediation, helping to resolve conflicts before EEO complaints and HR grievance procedures become necessary. This presentation will explain how Ombuds programs can improve compliance, reduce organizational conflict, mitigate risk and foster an ethical culture.
