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Dispute Resolution Processes


"Ombuds are found in a wide variety of programs worldwide, including programs that advocate on behalf of a designated constituency, those that follow the traditional public model of ombuds with an investigative function, and those within public or private organizations that often operate according to an organizational charter and recognized standards of practice, rather than a legislative or government mandate.

The ombuds function has emerged as a valuable form of alternative dispute resolution that addresses a wide range of issues which might not otherwise be heard or addressed due to the limitations of litigation, formal processes or fear of retaliation. Ombuds essentially stand for procedural justice, fundamental fairness, accountability and equity and act as an important component of a comprehensive conflict management system.