Rocky Mountain Regional Ombuds Day 2019

Rocky Mountain Regional Ombuds Day Event

Program Information

When: Thursday October 10, 2019, from 3:30 to 7:00 pm MST

Where: University of Colorado Law School, Wolf Law Building
2450 Kittredge Loop Road, Boulder, Colorado 80309

Networking Reception
3:30 pm to 7:00 pm

Join us for refreshments and ombuds expo. Meet different types of ombuds, ask them about what they do and how they do it. Take time to wander by the tables, watch the videos, pick up some literature and continue learning about the role ombuds play in alternative dispute resolution and work of ombuds. You will even have the opportunity to be a “visitor” to an organizational ombuds and experience a “mini” consultation. Bring your own concern or grab one from the bowl and sit down for a visit with an ombuds!

Book signing with Ken Cloke! Buy books and meet the author.

Ombuds Panel: What’s in a name?
4:00 pm to 5:15 pm

Ombuds add value and provide specialized services in a unique way for a wide variety of contexts in the private and public sectors. Come listen to this panel of experienced ombuds representing different types of programs who will share insights regarding their roles, functions, standards and the benefit they provide to their organizations and constituents. Be prepared to ask questions, pose scenarios and have some fun.

Watch a recording of the Live Stream
Begins at 5:47 PM EST

5:15 pm to 5:30 pm

Featured Speaker
5:30 pm to 6:30 pm

Ken Cloke, BA, JD, PhD, LLM presents Conflict Revolution: Designing Preventative Systems for Chronic Social, Economic and Political Conflicts.

Join us to hear from world-recognized mediator, dialogue facilitator, conflict resolution systems designer, teacher, public speaker, and author, not to mention pioneer and leader in the field of mediation and conflict resolution about designing preventative systems for chronic social, economic and political conflicts.

Q&A and Book Drawing
6:30 pm to 7:00 pm

Take advantage of this opportunity to engage with Ken Cloke and ask questions!

We will also give away a few of Ken’s newest book Politics, Dialogue and the Evolution of Democracy: How to Discuss Race, Abortion, Immigration, Gun Control, Climate Change, Same Sex Marriage and Other Hot Topics.

Speaker Profiles

Ken Cloke (Featured Speaker)

Ken Cloke is Director of the Center for Dispute Resolution and a mediator, arbitrator, facilitator, coach, consultant and trainer, specializing in resolving complex multi-party disputes, including community, grievance and workplace disputes, organizational and school conflicts, sexual harassment, discrimination, and public policy disputes; and designing preventative conflict resolution systems.

Ken is an internationally recognized speaker and leader in the field of conflict resolution. He is also a published author of many journal articles and several books, including: Mediation: Revenge and the Magic of Forgiveness; Mediating Dangerously: The Frontiers of Conflict Resolution; The Crossroads of Conflict: A Journey into the Heart of Dispute Resolution; Conflict Revolution (1st and 2nd Editions); and The Dance of Opposites: Explorations in Mediation, Dialogue and Conflict Resolution Systems Design.

Ken received a B.A. from the University of California, Berkeley; J.D. from U.C. Berkeley’s Boalt Law School; Ph.D. from U.C.L.A.; LLM from U.C.L.A. Law School; and has done post-doctoral work at Yale University School of Law. He is a graduate of the National Judicial College and has taken graduate level courses in a variety of subjects.

Watch the Live Stream
Begins at 7:20 PM EST

Jeff Weber (Panel Moderator- Organizational Ombudsman)

Jeff has been at the Unidata Program Center since 1998 and is currently a project manager in the Community Services group there. He has been involved in many activities around University Corporation for Atmospheric (UCAR) and National Center for Atmospheric Research (NCAR) over the past two decades, including SOARS, Super Science Saturday Showcase, K-12 education and outreach, Climate Voices, and many others. A graduate of UCAR's 2006 Leadership Academy, Jeff is a member of the International Ombudsman Association (IOA) and practices in accordance with its codes and practices. Jeff completed IOA’s Foundations Course, and is active within the Colorado Ombuds Group. He is an Arctic Climatologist by training and did his 1997 and 1998 field seasons on the Greenland Ice Sheet, installing automated weather stations. Jeff worked for NASA, NOAA, the National Snow and Ice Data Center, and CU CIRES before coming to UCAR in 1998.

Mary Chavez Rudolph (Panelist – Federal Organizational Ombudsman)

Mary Chavez Rudolph is an Organizational Ombuds with the U.S. Department of Interior’s Office of Collaborative Action and Dispute Resolution (CADR), located in Washington D.C. She is the dedicated ombuds to the Bureau of Land Management and the Bureau of Reclamation. She joined the CADR Office in 2017. Prior to working in government, Mary served as an ombuds at the University of Colorado (Boulder, Denver and Anschutz Medical Campus) for almost thirteen years. Mary’s role is to assist individuals and groups manage and resolve conflict by providing individual consultation, mediation, facilitating group discussions and providing training about conflict management, collaboration and facilitation.

Mary served as the President of the University and College Ombuds Association (UCOA) and on the inaugural Board of Directors of the International Ombudsman Association (IOA). Mary earned a doctoral degree in Education and a master’s degree in Counseling Psychology from the University of Colorado, Denver. She received her mediation training from CDR in Boulder, Colorado.

Linda Coughenour (Panelist – Executive/Public Sector Ombudsman)

Linda Coughenour is the Founder and Director of the Salt River Project’s (SRP) Consumer Ombudsman Office in Phoenix Arizona, which has been in existence for over 30 years to handle customer disputes involving SRP’s electric and water services. Linda holds an MBA from Arizona State University and is an active member of the United States Ombudsman Association (USOA), the Association for Conflict Resolution (ACR), and the International Ombudsman Association (IOA).

Jerry Hauser (Panelist – Organizational Ombuds)

Jerry has served CU Boulder faculty in several capacities. He was chair of the Boulder Faculty Assembly for two terms, was chair of the Communication Department for two terms, and served as a faculty mentor for the Faculty Teaching Excellence Program, with responsibility for new faculty in Education, Mass Media and the Social Sciences. Jerry is a trained mediator and a member of the International Ombudsman Association and the Consortium on Abrasive Conduct in Higher Education. His disciplinary expertise in rhetoric includes rhetorical theory, political rhetoric and vernacular rhetorics of the public sphere.

Stephanie Villafuerte (Panelist – Advocate Ombudsman)

Stephanie Villafuerte was appointed to serve as the Colorado Child Protection Ombudsman in 2015. For the past 25 years, Ms. Villafuerte has dedicated her legal and public policy career to improving the plight of abused and neglected children.

Prior to being appointed as the Ombudsman, Ms. Villafuerte served for five years as the Executive Director of the Rocky Mountain Children’s Law Center, a 30-year-old non-profit organization dedicated to providing quality legal services and public policy advocacy for abused and neglected children. In this capacity, Ms. Villafuerte worked extensively with the state’s juvenile courts, human service providers and non-profit agencies to address the myriad of needs of this vulnerable population.

Finally, Ms. Villafuerte has a distinguished legal career serving as child abuse prosecutor for 14 years in both the Denver District Attorney’s Office and the Colorado United States Attorney’s Office.

Ms. Villafuerte has received numerous awards for her contributions to the field including: the Aspen Institute Children and Families Health and Human Services Fellowship 2017, the Denver Business Journal Outstanding Women in Business Lifetime Achievement Award 2015, and the Colorado Women’s Bar Association Raising the Bar for Children Award 2013.

Kacie Wallace (Panelist – United States Olympic Committee Athlete Ombudsman)

Kacie Wallace was named the Athlete Ombudsman for the United States Olympic & Paralympic Committee in January 2015. In this role, Wallace serves as an independent adviser to athletes regarding their rights and responsibilities under national and international rules in the Olympic and Paralympic movements. She also works with athletes to help resolve disputes and as a liaison between athletes, National Governing Bodies, the USOPC and other stakeholders. Her background is in law, law enforcement, mediation, art and sport.

Prior to her full-time role in Colorado Springs, Wallace consulted with the USOPC and mediated cases involving athlete disputes since 2005, and served as the Athlete Ombudsman at the Paralympic Games in London and Sochi.

Wallace spent the previous decade teaching negotiation, mediation and international conflict management at Duke University, the University of North Carolina and through Rotary International. She also taught courses at Duke University that examined global conflict through the lens of documentary film and how film can be used as a persuasion tool. She partnered with experts in the video gaming industry and won a $250,000 digital innovation award from the MacArthur Foundation to build virtual training environments for NGOs, governments and other agencies to simulate coordination efforts necessary to address relief needs following large scale natural disasters.

Wallace received a bachelor’s degree in art-design from Duke University, a law degree from North Carolina Central University, a master of law in dispute resolution from Pepperdine University, and a certificate in documentary studies from Duke University.

Thank you to our Event Sponsors!

This event would not be possible without the financial support of our generous sponsors.

Ombelievable | $5000+

  • College of Engineering & Applied Science, University of Colorado Boulder 

Omazing| $1000 - $4999

  • College of Arts and Sciences, University of Colorado Boulder
  • College of Media, Communication and Information, University of Colorado Boulder
  • Department of Economics, University of Colorado Boulder
  • Judicial Arbiter Group, Inc.
  • Kelly Fox, Executive Vice Chancellor and COO, University of Colorado Boulder
  • Pfizer
  • Russell Moore, Provost, University of Colorado Boulder
  • University of Colorado Anschutz and Denver Ombuds Offices

Omtastic | $500-$999

  • Child Protection Ombudsman of Colorado
  • International Ombudsman Association
  • Joyce Steinhardt, In Memory of the first Ombudsperson at the University of Colorado Medical Center, Roberta Steinhardt
  • Metropolitan State University of Denver Ombuds Office
  • Salt River Project

Ombuddy | $50-$499

  • American Bar Association, Dispute Resolution Section
  • Charles L Howard
  • Cheryl and Ted Banks, In Memory of the first Ombudsperson at the University of Colorado Medical Center, Roberta Steinhardt
  • Faculty Relations, Office of Faculty Affairs, University of Colorado Boulder
  • Graduate School, University of Colorado Boulder
  • Human Resources, University of Colorado Boulder
  • Peace, Conflict, and Security Program, University of Colorado Boulder
  • Tom Sebok
  • University Libraries, University of Colorado Boulder


This event would not be possible without the support of many: University of Colorado Law School; Jennifer Sullivan, Senior Assistant Dean, Administration & Program Development; Sean Quinlan, Senior Director of Budget Finance; Lisa Parks, Development Assistant; University of Colorado Boulder Parking Services; University of Colorado Police Department; Front Range Catering; and Two Tigers Productions, LLC.

Rocky Mountain Regional Ombuds Day Event Planning Committee

Event Lead:

  • Elizabeth Hill, Associate Director, University of Colorado Boulder Ombuds Office

Committee Members (in alphabetical order by last name):

  • Kirsi Aulin, Director, University of Colorado Boulder Ombuds Office
  • Barbara Beatty, University Ombuds Officer, Metropolitan State University of Denver Ombuds Office
  • Melissa Connell, Director, University of Denver|Anschutz Ombuds Office
  • Kerry McLean, Program Administrator, University of Colorado Boulder Ombuds Office
  • Lisa Neale, Associate Director, University of Denver|Anschutz Ombuds Office
  • Teresa Ralicki, Ombuds, University of Denver Ombuds Office