Standing Committee on the Delivery of Legal Services

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About the Standing Committee The ABA Standing Committee on the Delivery of Legal Services has the mandate to improve access to lawyers and legal services for those of moderate incomes – those who do not qualify for legal aid yet lack the resources for full legal representation.



Latest Developments

Evaluation of Unbundling Providers and Consumers in Canada
Mediate BC's Family Unbundled Legal Services Project is now conducting surveys of BC family lawyers who have offered, or plan to offer, unbundled family law services as well as clients who have used such services. Read about other developments since the project's launch - including how the BC Law Society officially encouraged the provision of limited scope services and how former Ontario Court Chief Justice Bonkalo recommended more education on unbundling services in her “Family Legal Services Review“ - in this Slaw article. Similarly, those who have provided or received unbundled services through the Alberta Limited Legal Services Project are being asked to take surveys in order to gain insights into satisfaction levels. Like the BC project, the Alberta project maintains a list of lawyers who provide unbundled services. 

2016 Year in Review

The Year in Review chronicles the work of the Delivery Committee and others who share a commitment to advancing access for those of moderate income. It highlights relevant articles, initiatives, policy, models and more from 2015. The annual Report is designed to help stakeholders broaden their understanding of the issues, identify others who are working in parallel paths and facilitate conversations about increased avenues of access to legal services. Access previous Year in Review reports here

Mediate BC's Family Unbundled Legal Services Project

Mediate BC's Family Unbundled Legal Services Project aims to encourage more family lawyers to offer unbundled legal services to support families using mediation. As part of Phase 1, the project sought input from BC family lawyers, family mediators and the public through online surveys, the results of which are available here. Findings show that lawyers want a more structured approach to integrating unbundled services into their practice. In response, Mediate BC created the Unbundling Toolkit for Lawyers and Paralegals. Further, Mediate BC and Access to Justice BC are working with the Courthouse Libraries BC to create a roster of family lawyers and paralegals willing to provide unbundled family law services. Lawyers who join will have the additional option of adding their names and contact information the Canadian national database of lawyers providing unbundled legal services of all types, run by the National Self-Represented Litigants Project. 

Research out of the UK: Consumer Experiences in Family Law and Legal Problem Resolution Survey

The Solicitors Regulation Authority has published research into the experiences of people using family law services. The results include responses from 115 firms and 117 consumers, and include in-depth interviews with 16 firms and 23 consumers. The purpose of the survey was to explore issues of access, quality and cost for potentially vulnerable consumers of family law services. Access a summary of the findings as well as the full report here. 

The Legal Problem Resolution Survey, conducted by the Ministry of Justice, provides data on how people resolve their legal problems. Over 10,000 people were surveyed by telephone. The findings show that only 10% of people with legal problems use a solicitor, and often only after approaching other sources of advice first. Learn more about the results here. 

Self-Represented Litigation Network Conference - Early Registration and Tentative Schedule

Early registration is now open until February 1st for the 2017 SRLN Conference to be held February 23 to Friday, February 24 in San Francisco in affiliation with the Judicial Council of California's Family Law Facilitator and Self-Help Center Conference. This conference is for "...lawyers, judges, clerks of court, self-help services professionals, librarians, technologists, funders and other allied professionals to explore and develop successful strategies and new thinking for providing 100% access to justice." Click here to view the tentative schedule and register.   

NY Courts Formally Endorse Unbundling through New Administrative Order

The New York Chief Administrative Judge of the Courts, with the Consent of the Administrative Board of the Courts, has issued an administrative order making it the policy of the Unified Court System to support and encourage limited scope representation and encourage judges and justices to permit limited scope appearances (under certain conditions - see full Order here). This comes not long after the New York State Bar Association's House of Delegates adopted a report endorsing limited-scope representation. For more information, read this New York Law Journal article.  

Report of the Texas Commission to Expand Civil Legal Services

The Supreme Court of Texas created the Texas Commission to Expand Civil Legal Services to expand the availability of civil legal services to low- and middle-income Texans. The Commission recently released a report with eight recommendations to the Court, including recommendations to: create pipelines of services for modest-means clients support; promote existing and new legal incubators; and amend rules to address and clarify issues raised by limited-scope representation. Access the full report here.

Report and Recommendations of the Illinois State Bar Association’s Task Force on the Future of Legal Services

The October 2016 report from the ISBA Task Force on the Future of Legal Services explores issues facing the profession and provides recommendations to deal with them. Included in the discussion are ways to, "Preserve and Champion Lawyer Value" and "Embrace and Capture the Latent Legal Market." Access the full ISBA Task Force on the Future of Legal Services here and learn more in this Illinois Bar Journal Article

Public Perceptions of Access to Justice - Survey Results from Ontario

In August 2016, The Action Group on Access to Justice (TAG) conducted a survey of 1,500 Ontarians on their views of justice and justice accessibility. The results are now available, and among other interesting findings, the survey found that unbundled or partial legal services is the most preferred initiative among the respondents to increase access to justice. Access the full report here

Unbundling Survey Results from British Columbia

The Supporting Families Through Change: Unbundled Legal Services Project is being advanced by Mediate BC to encourage more BC family lawyers to offer unbundled legal services to families experiencing separation and divorce. To learn more about attitudes toward, and experience with, unbundling, the project sought input from BC family lawyers, family mediators and the public through online surveys. The survey responses are being released through a series of posts on the BC Mediation Blog. Check out Part 1Part 2 and Part 3

Survey of Lawyer Incubators
The Delivery Committee, in collaboration with the Incubator Consortium, has conducted a survey of lawyer incubators to collect and share data about programs and their participants. The findings are now available in the 2016 Comprehensive Survey of Lawyer Incubators report. Access the Report for detailed information on incubator program characteristics, resources and training, client and community services and the future outlook.

ABA Commission on the Future of Legal Services Releases Final Report

The ABA Commission on the Future of Legal Services, a Presidential Initiative that kicked off in 2014 under past President William Hubbard, released its final report on Saturday during the 2016 ABA Annual Meeting in San Francisco. "The Report on the Future of Legal Services in the United States" makes recommendations for how the bar can close the access to justice gap in America. Access the Executive Summary here and the interactive online version here.   

Colorado Revises Ethics Opinion on Unbundling
The Colorado Bar Association’s Ethics Committee has revised Formal Opinion 101 addressing the unbundling of legal services. The new, more comprehensive Opinion discusses the provisions of Colorado RPC 1.2(c) that expressly allow limited scope representation, related rules that enable lawyers to provide limited scope representation and to ghostwrite pleadings and briefs, and other rules of professional conduct that lawyers engaged in limited scope representation must follow. The Ethics Committee originally adopted Formal Opinion 101 in 1998, and the new Opinion 101 discusses the increased use of unbundling throughout the state and country since then.

Access Legal Care Expands into Illinois

Access Legal Care, the 2013 recipient of the Delivery Committee's Louis M. Brown Award for Legal Access, has expanded into Illinois. Originally from Michigan, Access Legal Care provides affordable help for common legal needs by using a model that includes fixed fees and other methods of reducing costs, resulting in services that cost 40-60% less than the industry average.  

Unbundling Rule Changes in North Dakota

Starting August 1, 2016, lawyers in North Dakota will have greater flexibility when representing clients on a limited scope basis. The Supreme Court has adopted amendments to North Dakota Rules of Civil Procedure 11, North Dakota Rules of Court 11.2 and North Dakota Rules of Professional Conduct 1.2. The changes allow lawyers in that state to prepare pleadings, briefs or other documents on behalf of a self-represented client without being assigned to the case and allow them to file a certificate of completion for a limited appearance instead of having to get court approval to withdraw. In addition, the new Rule 1.2 now requires client consent in writing for limited scope agreements -- a deviation from the old rule which only stated apreference for written consent. Learn more in the ND State Bar News article, "Limited scope representation amendments take effect Aug. 1"

Arkansas Adopts Additional Unbundling Rules

The Arkansas Supreme Court has amended its Rules of Professional Conduct to further clarify the responsibilies of attorneys who offer limited scope representation. The revisions were originally proposed via petition by the Arkansas Bar Association, which were adopted in the Court's May 12 order, to take immediate effect. The revisions clarify when a client's informed consent has to be in writing and outlines an attorney's communication responsibilities when the opposing party is represented by a limited scope attorney. The new rules as well as sample Notices of Limited Scope Representation and Notice of Completion can be accessed here.

Arkansas 2015 Annual Justice Partners Report

The Arkansas Access to Justice Foundation, Center for Arkansas Legal Services and Legal Aid of Arkansas have released their 2015 Annual Justice Partners Report. The Report provides that while two-thirds of adults in Arkansas have experienced a civil legal problem in the past 18 months, only 14% accessed a lawyer, court or legal aid. Access the full report with additional findings here

NCSC Releases RFP for Justice for All Project

The National Center for State Courts has released a request for proposals for its Justice for All project. The Justice for All project "aims to encourage state efforts that include all relevant stakeholders in the civil justice community—courts, access to justice commissions, legal aid, the private bar—in a partnership to implement CCJ/COSCA Resolution 5 (Meaningful Access to Justice for All)." Find out more about the project and access the RFP here. Deadline for submissions is October 5, 2016. 

Report from Michigan Bar 21st Century Practice Task Force

The 21st Century Practice Task Force at the State Bar of Michigan has released a report in which it proposes "Five Key Problems and Our Keys to Solving Them." Recommendations include an unbundling system to expand access, billable hour alternatives, support for innovative law firm models, dynamic and data-driven new lawyer support via incubators, and much more. Access the full report and the State Bar's new Futures page here

IAALS Reports and Toolkit on Self-Representation Study

Cases Without Counsel, a project of The Institute for the Advancement of the American Legal System (IAALS), was a qualitative study conducted through one-on-one interviews designed to explore the issue of self-representation from the litigants’ perspective. Access the findings in the Research Report and specific recommendations in the Recommendations Report. Additional materials and resources are also available in this Toolkit for those interested in learning more or implementing the recommendations in their jurisdictions. See ABC News coverage of the study here.

New Law Firms Based in Wal-Mart Stores

Two law firms based in Wal-mart stores have recently opened in Missouri. The Law Store handles basic legal services such as traffic offenses, family law and wills and estate planning and uses a menu-style pricing model instead of the traditional hourly rate. Five more locations are planned in Missouri by the end of the year, and 11 other states have expressed interest. Another law firm based in Wal-Mart stores, Kaine Law, was recently featured in the ABA Journal article, "Law firms are already inside some US Wal-Marts."

Everyday Legal Problems and the Cost of Justice in Canada

The Canadian Forum on Civil Justice recently conducted the “Everyday Legal Problems and the Cost of Justice in Canada” survey which measured the frequency and ways in which members of the Canadian public experience everyday legal problems. The survey asks the public what these problems cost – in dollars, time and opportunity costs, costs to their physical and mental health and costs to their livelihood. Access the report here

Proposed Resolution - Links to Lawyers

The Delivery Committee has filed a proposed resolution calling upon entities that provide online legal forms to include clear and conspicuous links to lawyers. The resolution will be before the ABA House of Delegates at the 2016 Annual Meeting in August. Click here to access the proposed resolution and the accompanying report. Contact to share your support, questions or concerns.

LACBA Lawyer Referral Service Expands Limited Scope Representation Services

The Los Angeles County Bar Association (LACBA) Lawyer Referral Service has launched a limited scope representation initiative to connect interested panel members with clients of limited means who may benefit from limited scope services.

Proposed Expansion of Unbundling Rules in Arkansas

The Arkansas Supreme Court is considering proposed changes to its Rules of Professional Conduct that would provide additional guidance for attorneys wishing to provide limited scope representation. Recently, an order soliciting comments was issued in response to a petition that the Arkansas Bar Association filed, requesting the changes. 

New Pricing Toolkit for Attorneys

The Chicago Bar Foundation and its incubator, the Justice Entrepreneurs Project (JEP), have released the Pricing Toolkit for attorneys seeking to serve low- and moderate-income clients. The Toolkit is designed to help attorneys value, price, and provide their services in ways that are affordable and accessible to folks who fall into the Justice Gap.

Call for Justice Broadens Pipeline to Legal Services

2015 Brown Award winner, Call for Justice LLC, is holding its Legal Liaison Program on March 29. C4J collaborates with United Way 211, the state’s largest information and referral resource, to provide training on how to make better, more targeted legal referrals to available programs. At the event, leaders from community groups and organizations will be trained on where to find legal resources. 

Court Program Offering Unbundling Made Permanent in NY

The New York City Bar Association has just made permanent its Federal Pro Se Legal Assistance Project, which was launched a year ago in the Eastern District as a pilot program. The program provides limited-scope representation, advice and consultation to pro se litigants.

National Database for Professionals Assisting Self-Represented Litigants

The National Self-Represented Litigants Project has just launched a National Database of Professionals Assisting Self-Represented Litigants to connect those offering innovative and responsive services and to provide information to self-represented litigants looking for affordable services. Read more about it and the issues surrounding it in the article, Reasonable Doubt: Why Better Access to Justice is Every Canadian’s Issue.


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