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Consent Flows and Cancellation Processes: How To Spot Dark Patterns?

Rene Befurt, Koen Pauwels, Mihir Kshirsagar, and Stephanie Liebner

Regulators and plaintiffs are putting more emphasis on how companies communicate with consumers who sign up for, use, or seek to cancel services online. This panel will explore the emergence of this new type of government actions and private suits, especially those against digital companies, and how they raise the question of when consent and cancellation flows become actually “dark patterns."

Sponsored by the Antitrust Law Section's Media and Technology Committee.