Being mindful of the struggles facing businesses in the travel industry, including managing cancellations and financial implications, but also the importance of fair treatment of consumers who are also facing significant hardship at this time, our panel of enforcers from the UK Competition and Markets Authority, Australian Competition & Consumer Commission, and US Federal Trade Commission will discuss their experience managing COVID-19 cancellations, including through lockdown laws and government guidance. Our panel will also discuss divergences between jurisdictions, trends and best practices as we continue to maneuver our way through the pandemic.
- James Musgrove - McMillan
- Nicholas Heys - Australian Competition & Consumer Commission
- Maureen Ohlhausen - Baker Botts LLP
- Cecilia Parker Aranha - Competition and Markets Authority
CLE: The ABA is not seeking CLE credit for this program.
Audio Archive: Provided all releases are obtained, audio recordings of this program will be available to Section members on the Committee Program Audio page.
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