Oct

    Nuts & Bolts Pre - Workshop Seminar

    12:30 PM EDT

    The LRIS Nuts and Bolts training is a “must-attend,” day-long pre-conference program designed to introduce "newbies" to the world of LRIS. The webinar will be conducted virtually via Zoom.

    $25
    NON-MEMBERS
    $25
    MEMBERS
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    Nuts & Bolts is scheduled to begin at 12:30 PM - 4:00 PM ET.

    With an overview of best practices in program operations, quality standards and current issues, the focus is on proven techniques for managing a cost-efficient program that optimizes volunteer and staff resources. The shortened session will also examine: handling intake calls - from the first welcoming introduction, to closing the call with good will; proven techniques for starting out on the right foot; identifying the source of the call; active listening; unraveling the facts from a confused caller; and, overcoming caller hesitation to follow-up.

    Schedule

    Due to COVID-19, this year the Nuts & Bolts session will be conducted virtually via Zoom. Nuts & Bolts is scheduled to begin at 12:30 p.m. EST and end at 4:00 EST. To accommodate our attendees on the west coast, the session will begin at 9:30 a.m. PST and end at 1:00 p.m. PST.

    The session begins with an overview of best practices in program operations, quality standards and current issues. The focus is on proven techniques for managing a cost-efficient program that optimizes volunteer and staff resources. You will understand the delicate balancing act required to bring an entrepreneurial spirit to a “public service industry,” the mantra of the program.

    Beyond the "nuts and bolts" basics, the shortened session will also examine: handling intake calls - from the first welcoming introduction, to closing the call with good will; proven techniques for starting out on the right foot; identifying the source of the call; active listening; unraveling the facts from a confused caller; and, overcoming caller hesitation to follow-up.

    National Lawyer Referral Workshop, October 22-23, 2020

    Not “no beignets,” but “beignets later.” Like all of you, we understand the uncertainty caused by the COVID-19 pandemic and the related assortment of health guidelines, personal circumstances, program budgets, and travel plans. Each of our communities, just like yours, has been touched in some way – either directly or indirectly – and we want to give you one less concern. The 2020 ABA National Lawyer Referral Workshop will go on, but in an alternate, virtual format. You can look forward to engaging with topics of concern to local and state lawyer referral programs and anticipate some fun networking opportunities along the way.

    Register - Now

    Event Details

    Format

    Web

    Date

    Oct 16, 2020

    2020-10-16T12:30:00-04:00 2020-10-16T16:00:00-04:00 Nuts & Bolts Pre - Workshop Seminar

    The LRIS Nuts and Bolts training is a “must-attend,” day-long pre-conference program designed to introduce "newbies" to the world of LRIS. The webinar will be conducted virtually via Zoom.

    Sponsors

    Lawyer Referral and Information Service

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