Research shows that engaged employees are significant contributors to an organization, driving innovation and adding value. Ongoing, unresolved conflict in an organization can sever the connection those employees feel to the organization and drive up absenteeism, turnover, and reductions in productivity. Lawyers and advocates will be challenged to consider workplace disputes as a potential indicator of barriers to employee engagement. This context invites consideration of a client's long-term business interests, which drives up the importance of relationship repair and a deeper understanding of the factors leading to the dispute. Further, in this context ADR becomes more than a tool for dispute resolution, it becomes a lever for business optimization.
Through this program you will:
1.) Learn how employee engagement impacts an organization and how conflict plays a role.
2.) Prepare advocates to be more successful in focusing ADR on solutions that improve engagement.
3.) Prepare advocates to transform workplace disputes into opportunities to develop new value for the organization.