May

    Conflict Management and Legal Risk Mitigation in Healthcare

    1 PM EDT

    As the stakes can be life and death, tensions and conflict in healthcare are often more pervasive and more destructive than in other industries. Particularly for staff and employee conflicts, healthcare organizations are increasingly establishing ombuds offices – including MD Anderson, Mt. Sinai, NIH, Yale Medical Center, Stanford and many more. Ombuds offer confidential, impartial, independent services ranging from coaching and informal facilitation to mediation, helping to resolve conflicts before EEO complaints and HR grievance procedures become necessary. This presentation will explain how Ombuds programs can improve compliance, reduce organizational conflict, mitigate risk and foster an ethical culture.
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    This program is not for CLE credit.

    Registration Deadline: May 29, 2019 at 10:00 ET.

    Event Details

    Format

    Web

    Date

    May 29, 2019

    2019-05-29T13:00:00-04:00 2019-05-29T14:30:00-04:00 Conflict Management and Legal Risk Mitigation in Healthcare As the stakes can be life and death, tensions and conflict in healthcare are often more pervasive and more destructive than in other industries. Particularly for staff and employee conflicts, healthcare organizations are increasingly establishing ombuds offices – including MD Anderson, Mt. Sinai, NIH, Yale Medical Center, Stanford and many more. Ombuds offer confidential, impartial, independent services ranging from coaching and informal facilitation to mediation, helping to resolve conflicts before EEO complaints and HR grievance procedures become necessary. This presentation will explain how Ombuds programs can improve compliance, reduce organizational conflict, mitigate risk and foster an ethical culture.

    Speakers

    Don Greenstein

    Brandeis University

    Don Greenstein has a background in conflict management, law, facilitation of difficult communications, and creative dispute management processes. He has over 30 years of experience working with an array of technical issues and creating conflict resolution processes.  Don is a “re-formed” attorney, whose work has involved conflict assessment, facilitation, mediation, and external and internal ombud services for universities, private educational institutions, health care, medical businesses, workplace, family, end of life, court-annexed, community, and interpersonal issues. His passion is helping people and entities with ongoing and long term relationships work through differences.

    Don is the Brandeis University Ombuds, as well as an affiliate of Boston Law Collaborative, an adjunct Professor with the MA General Hospital Institute for Medical Professionals, an affiliate of the MA Office of Public Collaboration (MOPC), and is an active reservist Ombud with the Federal Emergency Management Agency (FEMA) in disaster response matters throughout the US.  He has a freelance mediation, facilitation conflict coaching and external ombuds practice based in Massachusetts and throughout the United States.  Don is a member of the following mediation panels: American Health Lawyers Association, Udall Foundation Environmental Roster, and the Boston Law Collaboration Workplace Roster.

    He has extensive experience with medical institutions and families, hospice and nursing care facilities work through difficult end of life discussions involving medical professionals, caregivers, families, and patients. 

    Haavi Morreim

    Center For Conflict Resolution In Healthcare LLC

    Haavi Morreim, JD, PhD, is an academician, attorney and active mediator.  She is also Principal, Center for Conflict Resolution in Healthcare LLC (www.healthcare-mediation.net).  Identified by the Tennessee Supreme Court as a mediator for litigated and non-litigated disputes in both civil and family matters, she has extensive experience mediating cases ranging across employment, contract, landlord-tenant, real estate, debtor-creditor and beyond. In that setting Dr. Morreim particularly focuses on family-vs-family civil suits. These cases' emotional intensity is comparable to healthcare conflicts, and the need to find clarity out of highly complex factual situations is likewise similar to healthcare's multi-faceted conflicts.

    Dr. Morreim brings a distinctive perspective to Conflict Resolution in Healthcare. Although she is a medical school professor (University of Tennessee) focusing on health law and bioethics, she is not ensconced in an office and her work is not the traditional courses-in-classrooms. Rather, Dr. Morreim is embedded in the clinical setting, based in the regular rounds and conferences during which faculty and physicians-in-training discuss patients, make medical decisions, and explore broader issues. This has permitted an ongoing, first-hand view of the day-to-day challenges, and the conflicts and nuances that arise for patients, families, physicians, nurses, and others in the health care setting. Conflicts are pervasive throughout healthcare delivery systems that now require intense interdependence among professionals previously accustomed to great independence.  From that front-row vantage-point, Dr. Morreim sees adverse outcomes and in-house clashes long before they become deeply entrenched disputes or potential lawsuits.

    With that background Dr. Morreim frequently teaches conflict resolution skills to healthcare providers. Along with 3-day intensive courses taught to healthcare and legal professionals from all across the United States, as professor in UT's College of Medicine she teaches day-long "Communications Bootcamp" courses to residents and atwo-week elective course for upper-level medical students.

    Dr. Morreim is active in the legal community:

              American BarAss'n (ABA), Dispute Resolution Section: Co-chair, Healthcare Committee 
              ABA, Health LawSection: Vice-Chair, Task Force on ADR  and Conflict Management

    Additionally Dr. Morreim has completed AHLA's training for PeerReview Hearing Officers. Finally, she has also provided legal services in long-term care litigation.

    As an academician Dr. Morreim has authored two books and over one hundred sixty articles in journals of law, medicine, and bioethics, including California Law Review, Vanderbilt Law Review, Michigan Journal of Law Reform, Journal of the American Medical Association, Archives of Internal Medicine, Hastings Center Report, and the Wall Street Journal.  She has presented hundreds of invited lectures nationally and internationally, to such groups as the American Bar Association, the American Health Lawyers Association, the American Medical Association, the National Academy of Elder Law Attorneys, and the Tennessee BarAssociation.    

    Natalie Fleury

    Marquette University Law School

    Natalie C. Fleury, JD is an Ombuds at the Medical College of Wisconsin, and is also the principal of Conflict Management Concepts, LLC, a dispute resolution consulting firm offering mediation, arbitration, training, dispute resolution systems design and dispute resolution program development. Her experience includes compliance work, arbitration, mediation, and dispute resolution systems design for clients such as DaimlerChrysler, Ford Motor Company, and the Better Business Bureau.

    Ms. Fleury is also the Program Coordinator for Dispute Resolution at Marquette Law School. In addition to teaching the Small Claims Mediation Clinic and her other administrative duties, Ms. Fleury facilitates the operation of the Client Skills Board, and is responsible for overseeing all other aspects of Marquette Law School's nationally ranked dispute resolution program. She has been honored as a Best Lawyer in Wisconsin in the Dispute Resolution category each year since 2009. 

    Ms. Fleury is a Past-Chair of the State Bar of Wisconsin Section Leaders' Council, Past-Chair of the Wisconsin State Bar's Alternative Dispute Resolution Board, past co-chair of the Association for Conflict Resolution's Consumer Section, and a member of the ABA Dispute Resolution Section. She earned her J.D. from the University of Wisconsin Law School in 1992, and a Graduate Certificate in Dispute Resolution from Marquette University in 1997.

     

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