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This program is not for CLE credit.
Registration Deadline: May 29, 2019 at 10:00 ET.
May 29, 2019
Don Greenstein has a background in conflict management, law, facilitation of difficult communications, and creative dispute management processes. He has over 30 years of experience working with an array of technical issues and creating conflict resolution processes. Don is a “re-formed” attorney, whose work has involved conflict assessment, facilitation, mediation, and external and internal ombud services for universities, private educational institutions, health care, medical businesses, workplace, family, end of life, court-annexed, community, and interpersonal issues. His passion is helping people and entities with ongoing and long term relationships work through differences.
Don is the Brandeis University Ombuds, as well as an affiliate of Boston Law Collaborative, an adjunct Professor with the MA General Hospital Institute for Medical Professionals, an affiliate of the MA Office of Public Collaboration (MOPC), and is an active reservist Ombud with the Federal Emergency Management Agency (FEMA) in disaster response matters throughout the US. He has a freelance mediation, facilitation conflict coaching and external ombuds practice based in Massachusetts and throughout the United States. Don is a member of the following mediation panels: American Health Lawyers Association, Udall Foundation Environmental Roster, and the Boston Law Collaboration Workplace Roster.
He has extensive experience with medical institutions and families, hospice and nursing care facilities work through difficult end of life discussions involving medical professionals, caregivers, families, and patients.
Center For Conflict Resolution In Healthcare LLC
Haavi Morreim, JD, PhD, is an academician, attorney and active mediator. She is also Principal, Center for Conflict Resolution in Healthcare LLC (www.healthcare-mediation.net). Identified by the Tennessee Supreme Court as a mediator for litigated and non-litigated disputes in both civil and family matters, she has extensive experience mediating cases ranging across employment, contract, landlord-tenant, real estate, debtor-creditor and beyond. In that setting Dr. Morreim particularly focuses on family-vs-family civil suits. These cases' emotional intensity is comparable to healthcare conflicts, and the need to find clarity out of highly complex factual situations is likewise similar to healthcare's multi-faceted conflicts.
Dr. Morreim brings a distinctive perspective to Conflict Resolution in Healthcare. Although she is a medical school professor (University of Tennessee) focusing on health law and bioethics, she is not ensconced in an office and her work is not the traditional courses-in-classrooms. Rather, Dr. Morreim is embedded in the clinical setting, based in the regular rounds and conferences during which faculty and physicians-in-training discuss patients, make medical decisions, and explore broader issues. This has permitted an ongoing, first-hand view of the day-to-day challenges, and the conflicts and nuances that arise for patients, families, physicians, nurses, and others in the health care setting. Conflicts are pervasive throughout healthcare delivery systems that now require intense interdependence among professionals previously accustomed to great independence. From that front-row vantage-point, Dr. Morreim sees adverse outcomes and in-house clashes long before they become deeply entrenched disputes or potential lawsuits.
With that background Dr. Morreim frequently teaches conflict resolution skills to healthcare providers. Along with 3-day intensive courses taught to healthcare and legal professionals from all across the United States, as professor in UT's College of Medicine she teaches day-long "Communications Bootcamp" courses to residents and atwo-week elective course for upper-level medical students.
Dr. Morreim is active in the legal community:
American BarAss'n (ABA), Dispute Resolution Section: Co-chair, Healthcare Committee
ABA, Health LawSection: Vice-Chair, Task Force on ADR and Conflict Management
Additionally Dr. Morreim has completed AHLA's training for PeerReview Hearing Officers. Finally, she has also provided legal services in long-term care litigation.
As an academician Dr. Morreim has authored two books and over one hundred sixty articles in journals of law, medicine, and bioethics, including California Law Review, Vanderbilt Law Review, Michigan Journal of Law Reform, Journal of the American Medical Association, Archives of Internal Medicine, Hastings Center Report, and the Wall Street Journal. She has presented hundreds of invited lectures nationally and internationally, to such groups as the American Bar Association, the American Health Lawyers Association, the American Medical Association, the National Academy of Elder Law Attorneys, and the Tennessee BarAssociation.
Marquette University Law School
Natalie C. Fleury, JD is an Ombuds at the Medical College of Wisconsin, and is also the principal of Conflict Management Concepts, LLC, a dispute resolution consulting firm offering mediation, arbitration, training, dispute resolution systems design and dispute resolution program development. Her experience includes compliance work, arbitration, mediation, and dispute resolution systems design for clients such as DaimlerChrysler, Ford Motor Company, and the Better Business Bureau.
Ms. Fleury is also the Program Coordinator for Dispute Resolution at Marquette Law School. In addition to teaching the Small Claims Mediation Clinic and her other administrative duties, Ms. Fleury facilitates the operation of the Client Skills Board, and is responsible for overseeing all other aspects of Marquette Law School's nationally ranked dispute resolution program. She has been honored as a Best Lawyer in Wisconsin in the Dispute Resolution category each year since 2009.
Ms. Fleury is a Past-Chair of the State Bar of Wisconsin Section Leaders' Council, Past-Chair of the Wisconsin State Bar's Alternative Dispute Resolution Board, past co-chair of the Association for Conflict Resolution's Consumer Section, and a member of the ABA Dispute Resolution Section. She earned her J.D. from the University of Wisconsin Law School in 1992, and a Graduate Certificate in Dispute Resolution from Marquette University in 1997.
Section of Dispute Resolution
Publications | E-Book
Advanced Arbitration Insight: 20/20
Publications | Book
Lawyering with Planned Early Negotiation
Dispute Resolution in China
Audio and Video | On-Demand CLE
Show Me the Money: How to Convince the Court to Impute Income (On-Demand OLC)
Audio and Video | On-Demand CLE
Structured Negotiation and Health Law: Cost-Effective Dispute Resolution for Win-Win Results (On-Demand CLE)
Audio and Video | On-Demand CLE
Conflicts of Interest: Guidelines for Every Lawyer's Success (On-Demand CLE)