What Makes a Question Backfire? The Art of Asking Powerful Disarming Questions
12 PM GMT
Program Description: The success of ADR methods is dependent, to a significant degree, on the professional's level of skill in asking questions. In this interactive session, we will briefly review how the physiology of defensiveness impacts dispute resolution and look at common pitfalls in question-asking. Participants will learn how to change intention, tone, and body language, using a range of specific formats for asking highly effective questions. These skills can greatly increase the odds that parties and other professionals will shift from defensive positions and negotiate with greater trust. Parties can be empowered to more quickly identify crucial interests and mutually beneficial resolutions.
**Please note this program has not been accredited for MCLE. Attorneys can aply for CLE credit with their accrediting agencies.