Kenneth Cloke on the Power of Apology
3 PM GMT
Those two simple words may be the most powerful anyone can say at a mediation table. Apologies can transform the atmosphere and open the way to resolving a dispute. But only if spoken at the right time, in the right way, by the right person.
But what, exactly, is an apology? As a lawyer, when should you counsel your client to consider offering an apology? How is it possible to apologize without admitting liability or undercutting your ability to negotiate? If an adversary apologizes, how should your client respond? What do you do when an apology is insincere or backfires?
As a mediator, how can you foster conditions to encourage apology and acceptance? How can you help build a bridge from apology to agreement? What can mediators do to encourage forgiveness and reconciliation? What should you do if an apology attempt starts to “go wrong”?
Kenneth Cloke—a globally respected author, mediator, and trainer—will talk in depth about apologies in an hour-long audio webinar. Your ABA Dispute Resolution membership allows you to listen for free, with a chance to ask questions. Don’t miss this opportunity to gain insights on an important topic that can help you in your practice.
Please note: This program is not for CLE.
The registration deadline is Monday, October 12 at 5 pm ET.