Oct

    Kenneth Cloke on the Power of Apology

    3 PM GMT

    “I’m sorry.”

    Those two simple words may be the most powerful anyone can say at a mediation table.  Apologies can transform the atmosphere and open the way to resolving a dispute.  But only if spoken at the right time, in the right way, by the right person.

    But what, exactly, is an apology?  As a lawyer, when should you counsel your client to consider offering an apology? How is it possible to apologize without admitting liability or undercutting your ability to negotiate?  If an adversary apologizes, how should your client respond?  What do you do when an apology is insincere or backfires? 

    As a mediator, how can you foster conditions to encourage apology and acceptance? How can you help build a bridge from apology to agreement?  What can mediators do to encourage forgiveness and reconciliation?  What should you do if an apology attempt starts to “go wrong”?

    Kenneth Cloke—a globally respected author, mediator, and trainer—will talk in depth about apologies in an hour-long audio webinar. Your ABA Dispute Resolution membership allows you to listen for free, with a chance to ask questions. Don’t miss this opportunity to gain insights on an important topic that can help you in your practice.

     

    Please note: This program is not for CLE.

     

    The registration deadline is Monday, October 12 at 5 pm ET.

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    PRESENTER: KENNETH CLOKE

    Kenneth Cloke is Director of the Center for Dispute Resolution, based in Santa Monica, CA.  He has authored or coauthored many books, including Resolving Conflicts At Work: Eight Strategies For Everyone On The Job.  His most recent book is Conflict Revolution: Designing Preventative Solutions for Chronic Social, Economic and Political Conflicts (Revised Edition). Mr. Cloke is an Adjunct Professor at Pepperdine University’s School of Law, Strauss Institute, Saybrook University and Southern Methodist University. He has done international work in conflict resolution in many countries—literally from “A” (Austria) to “Z” (Zimbabwe).  His educational degrees include a B.A. from the University of California, Berkeley; J.D. from U.C. Berkeley’s Boalt Law School; Ph.D. from U.C.L.A.; and LLM from U.C.L.A. Law School.

     

    MODERATOR: VIKRAM KAPOOR

    Vikram Kapoor is an ADR attorney for the Federal Emergency Management Agency (FEMA) in Washington, DC. He also teaches ADR to law students and serves as a leadership coach and consultant for young professionals. He serves on the Council of the ABA Section of Dispute Resolution.

    Event Details

    Format

    Teleconference

    Date

    Oct 13, 2015

    2015-10-13T15:00:00 2015-10-13T16:00:00 Kenneth Cloke on the Power of Apology

    “I’m sorry.”

    Those two simple words may be the most powerful anyone can say at a mediation table.  Apologies can transform the atmosphere and open the way to resolving a dispute.  But only if spoken at the right time, in the right way, by the right person.

    But what, exactly, is an apology?  As a lawyer, when should you counsel your client to consider offering an apology? How is it possible to apologize without admitting liability or undercutting your ability to negotiate?  If an adversary apologizes, how should your client respond?  What do you do when an apology is insincere or backfires? 

    As a mediator, how can you foster conditions to encourage apology and acceptance? How can you help build a bridge from apology to agreement?  What can mediators do to encourage forgiveness and reconciliation?  What should you do if an apology attempt starts to “go wrong”?

    Kenneth Cloke—a globally respected author, mediator, and trainer—will talk in depth about apologies in an hour-long audio webinar. Your ABA Dispute Resolution membership allows you to listen for free, with a chance to ask questions. Don’t miss this opportunity to gain insights on an important topic that can help you in your practice.

     

    Please note: This program is not for CLE.

     

    The registration deadline is Monday, October 12 at 5 pm ET.

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