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    Building Your Client Feedback Interview Skills [CC]

    Building Your Client Feedback Interview Skills [CC]
    LPM 60 min

    Building Your Client Feedback Interview Skills [CC]

    Common client complaints revolve around communication. Uncover your client's expectations by interviewing them. A client feedback interview is not simply asking questions and capturing the answers. Join us to discover the complexities of building a rapport and uncovering actionable insights from your clients to improve communications, uncover unmet expectations, and reduce risk.

    Select your state to learn more about the credit details and status of CLE application. Credit is not available for states not listed.

    1.00 total credit hours including

    • General

      Status:

      Approved

      1.00 credit hours

      Available until:

      05/23/2025

    1.00 total credit hours including

    • Ethics

      Status:

      Available for credit

      1.00 credit hours

      Available until:

      05/23/2025

    1.00 total credit hours including

    • General

      Status:

      Available for credit

      1.00 credit hours

      Available until:

      05/23/2024

    1.00 total credit hours including

    • Lawyering Skills

      Status:

      Available for credit

      1.00 credit hours

      Available until:

      05/23/2025

    1.00 total credit hours including

    • General

      Status:

      Approved

      1.00 credit hours

      Available until:

      05/23/2025

    1.00 total credit hours including

    • General

      Status:

      Approved

      1.00 credit hours

      Available until:

      12/31/2024

    1.00 total credit hours including

    • General

      Status:

      Available for credit

      1.00 credit hours

      Available until:

      05/23/2025

    1.00 total credit hours including

    • General

      Status:

      Applied for

      1.00 credit hours

      Available until:

      05/23/2024

    1.00 total credit hours including

    • General

      Status:

      Approved

      1.00 credit hours

      Available until:

      05/23/2025

    1.00 total credit hours including

    • General

      Status:

      Approved

      1.00 credit hours

      Available until:

      05/23/2024

    1.00 total credit hours including

    • General

      Status:

      Applied for upon completion

      1.00 credit hours

      Available until:

      05/23/2027

    1.00 total credit hours including

    • General

      Status:

      Approved

      1.00 credit hours

      Available until:

      05/23/2024

    1.00 total credit hours including

    • General

      Status:

      Approved

      1.00 credit hours

      Available until:

      05/23/2024

    1.00 total credit hours including

    • Law Office Management

      Status:

      Applied for upon completion

      1.00 credit hours

      Available until:

      05/23/2025

    1.00 total credit hours including

    • General

      Status:

      Approved

      1.00 credit hours

      Available until:

      05/23/2024

    1.00 total credit hours including

    • General

      Status:

      Approved

      1.00 credit hours

      Available until:

      05/23/2025

    1.00 total credit hours including

    • General

      Status:

      Self apply

      1.00 credit hours

      Available until:

      05/23/2025

    1.00 total credit hours including

    • General

      Status:

      Applied for upon completion

      1.00 credit hours

      Available until:

      05/23/2024

    1.00 total credit hours including

    • Ethics

      Status:

      Applied for upon completion

      1.00 credit hours

      Available until:

      05/23/2025

    1.00 total credit hours including

    • Law Office Management

      Status:

      Available for credit

      1.00 credit hours

      Available until:

      05/23/2025

    1.20 total credit hours including

    • General

      Status:

      Reciprocity

      1.20 credit hours

      Available until:

      05/23/2025

    1.00 total credit hours including

    • General

      Status:

      Approved

      1.00 credit hours

      Available until:

      05/23/2027

    1.00 total credit hours including

    • Law Practice Management

      Status:

      Approved

      1.00 credit hours

      Available until:

      05/23/2025

    1.00 total credit hours including

    • General

      Status:

      Applied for upon completion

      1.00 credit hours

      Available until:

      12/31/2024

    1.00 total credit hours including

    • General

      Status:

      Approved

      1.00 credit hours

      Available until:

      05/23/2025

    1.00 total credit hours including

    • General

      Status:

      Approved

      1.00 credit hours

      Available until:

      05/23/2025

    1.00 total credit hours including

    • General

      Status:

      Applied for

      1.00 credit hours

      Available until:

      05/23/2025

    1.00 total credit hours including

    • Professionalism (General)

      Status:

      Available for credit

      1.00 credit hours

      Available until:

      05/23/2025

    1.00 total credit hours including

    • Practical Skills

      Status:

      Self apply

      1.00 credit hours

      Available until:

      05/23/2025

    1.00 total credit hours including

    • General

      Status:

      Approved

      1.00 credit hours

      Available until:

      05/23/2024

    1.00 total credit hours including

    • General

      Status:

      Approved

      1.00 credit hours

      Available until:

      05/23/2024

    1.00 total credit hours including

    • General

      Status:

      Available for credit

      1.00 credit hours

      Available until:

      05/23/2025

    1.00 total credit hours including

    • Ethics

      Status:

      Applied for

      1.00 credit hours

      Available until:

      05/23/2025

    1.00 total credit hours including

    • General

      Status:

      Approved

      1.00 credit hours

      Available until:

      05/23/2024

    1.00 total credit hours including

    • General

      Status:

      Approved

      1.00 credit hours

      Available until:

      04/30/2024

    1.00 total credit hours including

    • General

      Status:

      Applied for

      1.00 credit hours

      Available until:

      05/23/2025

    1.20 total credit hours including

    • General

      Status:

      Approved

      1.20 credit hours

      Available until:

      05/23/2025

    1.00 total credit hours including

    • Other-Office Management

      Status:

      Approved

      1.00 credit hours

      Available until:

      05/23/2027

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    $00
    MEMBERS
    $00
    SECTION MEMBERS
    $00
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    Closed Captioned.

    Lawyers are sometimes averse to client feedback out of fear of ratings or an assumption of stellar service, but there is often a disconnect between what lawyers think their clients want and what clients truly need. Hear from the authors of the new ABA book "The Law Firm Client Service Interview Playbook" who have implemented a client feedback program at their firm, conducted hundreds of interviews, and achieved proven results.

    Attendees will Learn:

    What questions to ask and how to ask them to get meaningful results

    How to spot key observations during every interview

    Tips on how to turn feedback into action in your law firm

    Product Details

    Product Code

    EP2205BCFOLC

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