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Building Your Client Feedback Interview Skills [CC]
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Building Your Client Feedback Interview Skills [CC]
Common client complaints revolve around communication. Uncover your client's expectations by interviewing them. A client feedback interview is not simply asking questions and capturing the answers. Join us to discover the complexities of building a rapport and uncovering actionable insights from your clients to improve communications, uncover unmet expectations, and reduce risk.
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Lawyering Skills
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1.00 total credit hours including
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General
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1.00 total credit hours including
-
General
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General
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05/23/2027
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05/23/2025
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05/23/2025
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Ethics
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05/23/2025
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Law Office Management
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05/23/2025
1.00 total credit hours including
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General
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05/23/2025
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05/23/2025
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-
Ethics
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05/23/2025
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-
General
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Applied for
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05/23/2025
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05/23/2027
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Closed Captioned.
Lawyers are sometimes averse to client feedback out of fear of ratings or an assumption of stellar service, but there is often a disconnect between what lawyers think their clients want and what clients truly need. Hear from the authors of the new ABA book "The Law Firm Client Service Interview Playbook" who have implemented a client feedback program at their firm, conducted hundreds of interviews, and achieved proven results.
Attendees will Learn:
What questions to ask and how to ask them to get meaningful results
How to spot key observations during every interview
Tips on how to turn feedback into action in your law firm
Product Details
Speakers
Sponsors
Product Code
EP2205BCFOLC
Duration
60
Publication Date
5/24/2022 12:00:00 AM
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