When Emotions ARE the Issue (On-Demand CLE)

When Emotions ARE the Issue (On-Demand CLE) — CLE 60 min

Transforming Conflict into Collaboration: Engaging in conflict doesn't have to be negative or counterproductive. In fact, it can be positive. It can be helpful in making changes. The problems we will address are fairly common but are of the type that have stumped more than one mediator, particularly when the main impediment to settlement is counsel.

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Components of Conflict:

Communication
Competition
Inconsistency
Diversity
Perspective
Interdependency
Emotional Intelligence

Emotions present in a dispute:

Fear
Anger
Resentment/Pain
Hurt

The Costs of Ignoring Conflict:

Conflict is a subject where there is a tendency to feel great discomfort. As a result, many just want to ignore conflict. The danger is that the conflict festers under the surface and then bubbles up in several ways. Conflict under the surface is very disruptive. It fractures a team, fosters competition, poor communication, distrust and low productivity. All have a cost.

That makes a mediation (and an arbitration) interesting!

Panelists

Daniel Yamshon, Linda A. Michler

Sponsors

Section of Dispute Resolution

Product Code

CEDR1916OLC

Duration

60

Publication Date

7/31/2019 12:00:00 AM

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