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Order Management

Shipping & Tracking Your Order



Orders are shipped via United Parcel Service (UPS) within the continental USA.  International orders and those to Alaska and Hawaii are shipped via expedited 2-Day or Next-Day UPS delivery.  UPS Next Day and 2nd Day rush delivery is offered for an additional charge. 


If shipping to a PO address, domestic customers should choose the United States Postal Service for delivery.  International orders should use a street address whenever possible.

Rush orders must be placed by 2 p.m. ET to go out the same business day. Same-day rush shipping offers are only available on products produced and distributed by the ABA. 


Domestic Rates


 UPS Domestic
Ground Shipping
Typically Arrives3-5 Business Days
Order Total Price Range
$0.00 - $0.99$0.00
$1.00 - $49.99$8.95
$50.00 - 99.99$10.95
$100.00 - $199.99$12.95
$200.00 - $499.99$15.95
$500.00 - $999.99$18.95
$1000.00 +
3% of order value


 UPS 2nd
Business Day
(placed by
2 p.m. ET)

Business Day
UPS Next

(placed by
2 p.m. ET)

Typically Arrives1-3 Business Days1 Business Day
Order Total Price Range
$0.00 to $24.99
$25.00 to $99.99
$100.00 to $349.99
$350.00+30% of order value25% of order value


Worldwide Rates


 UPS Worldwide
UPS Worldwide
Typically Arrives2-5 Business Days1-3 Business Day(s)
Order Total Price Range
$0.00 to $24.99
$25.00 to $99.99
$100.00 to $349.99
$350.00+25% of order value30% of order value


Tracking Your Order


You can track your order status online through your myABA online profile:

  1. Log in to myABA
  2. Select “Purchases > Purchase History” from the left-hand site navigation.


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Product Returns

We want you to be satisfied with your purchase. Individuals may return any item within forty-five (45) days of the order ship date.

You'll receive full credit for returned inventoried products, less the shipping and handling cost, which is not refundable.

Return Policies

 For IndividualsFor Bookstores
Product ConditionReturned items must be clean, unmarked, unaltered, and in re-saleable condition.Overstock returns must be clean, unmarked, unaltered, and in re-saleable condition.
TimeframePostmarked within forty-five (45) days of the order shipment date found on your packing slip
Six (6) months from invoice date*

*Returns for out-of-print titles will only be accepted for 60 days after declaration of status. Returns for editions will only be accepted for 90 days after publication of new edition.


Damaged Products


If there is a problem with your order or you received damaged material, contact the ABA Service Center.

Return the damaged product postmarked within 45 days of the order shipment date.Claims for damaged or short shipments must be made within 30 days of invoice date.


Product Return Addresses


Your order may contain products shipped from multiple warehouses. When returning a product, please include a copy of the original ABA shipping document or other correspondence referencing the order number.


Return Shipment Addresses


For print books, general merchandise and single-issue periodicals:

American Bar Association
Return Processing Unit
545 Wescott Rd
Eagan, MN 55123

For CD-ROMs with a product code beginning with CE:

ABA Center for Professional Development
Product Returns
321 N Clark Street, 19th Floor
Chicago, IL 60654


Digital Products


(Online Courses, Audio, Video and Downloadable Publications)

Digital products are non-refundable. If you are having trouble with a digital product, see our Downloadable Products page for system and software requirements. If you are still unable to access your digital purchase contact the ABA Service Center.



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Sales Tax

Sales tax will be charged for orders that are shipped to an address in Illinois, Washington D.C., California, Minnesota, Massachusetts or Texas. Tax includes applicable shipping costs in IL, MN and TX.


Washington D.C.5.75%
WashingtonBetween 6.50% and 10.4%, depending on location
CaliforniaBetween 7.5% and 10%, depending on location
MinnesotaBetween 6.875% and 8.375%, depending on location
TexasBetween 6.5% and 8.25%, depending on location



Tax-Exempt Organizations

If your organization is tax-exempt, the ABA must have your Tax-Exempt Entity Exemption Certificate or Exempt Organization Exempt Purchase Certificate on file.


If an order has already been placed via phone or the ShopABA store and taxes were charged, request a tax exemption by sending your ABA ID number, order number and tax-exempt certificates by fax, 312-988-5568, or by mail:


ABA Billing Services Unit
321 N. Clark St.
Chicago, IL 60654


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Payment Methods

We accept Visa (including the ABA BankAmericard CashRewards™  or ABA Travel Rewards® card), MasterCard, Discover, and American Express.


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Discounts and Special Offers

ABA Member Discounts


ABA members are entitled to discounts on many products and events. These discounts will be applied automatically during checkout. You must be logged in to or to have membership-based discounted pricing applied to your order.


Redeeming a Discount Code


Some marketing promotions include a promo code that entitles you to a discount on specific products or events. If you have received such a code, you may redeem it at checkout. Your discount will show on the payment screen during checkout.

Discount codes are applicable only to the product(s) or event(s) in the initial offer and may be subject to other restrictions. Review the offer details.


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Cancelling an Event Registration

Live events may be subject to individual cancellation terms and restrictions.

Examples of ABA live events include:

  • In-person conferences or institutes
  • Meetings held by the ABA or its entities
  • Networking events and outings
  • Live webinars and teleconferences

Review the event materials for cancellation policies specific to your event.


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