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Professional Development

How to Be a Super Supervisor

Presented by Michael C. Ross and Susan G. Manch

Note: This is not for CLE. Part of the free Career Development Series, a monthly webinar series featuring practical tips from legal career experts. Live webinars are free and open to the public. The recorded program and materials are exclusively for ABA members.


Learn how to be a super supervisor from veteran all-stars. Whether you supervise an assistant, paralegals or junior lawyers, small changes in your approach will reap rewards in client services.  Hear veteran supervisors offer advice on:

  • Delegating effectively
  • Creating clear, open channels of communication
  • Provide meaningful feedback that motivates people to do their best
Being a super supervisor.

Being a super supervisor.


Kathy Morris, Founder, Under Advisement, Ltd., New York, NY and Chicago, IL


Michael C. Ross

Michael C. Ross is the former Senior Vice President, General Counsel and Secretary for Safeway, Inc.  Prior to joining Safeway, he was a partner at the law firm of Latham & Watkins, where he specialized in corporate mergers and acquisitions. He currently has an adjunct relationship with Altman Weil, Inc. providing management consulting services exclusively to legal organizations. Mike has taught seminars in ethics and business at the law schools of the University of Virginia, the University of California at Berkeley, the Peking University School of Transnational Law, the Dubrovnik International University, and the IE Law School of Madrid. He has authored a law school textbook on Ethics & Integrity in Law and Business, has a J.D. from the University of Virginia School of Law, and a B.A. with honors from the University of Virginia.

Susan G. Manch

Susan G. Manch has over thirty years of experience consulting and coaching law firms and lawyers on legal talent strategy and lawyer development, including a focus on competency-based performance management matters such as supervisory skills. Sue was a founding Principal of Shannon & Manch, is now a Partner at SJL Shannon in Washington DC, and will be relocating to Houston in June to become the Chief of People and Development at Norton Rose Fulbright. She previously directed lawyer professional development at Bingham and held roles at Georgetown University and The Catholic University of America Columbus School of Law. She is a prolific author, a certified coach, has an M.Ed. in Clinical Counseling from the University of Virginia and a B.A. from Ohio University.


Video and Materials