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Professional Development

Delivering Bad News Artfully… Even to Difficult People

Presented by Delee Fromm, Robert White, and Kathy Morris

Note: This is not for CLE. Part of the free Career Development Series, a monthly webinar series featuring practical tips from legal career experts. Live webinars are free and open to the public. The recorded program and materials are exclusively for ABA members.


Attorneys may run into difficult conversations with clients, opposing counsel, judges, or colleagues. Explore the triggers which cause people to react aggressively to bad news and how to anticipate or defuse it. Specifically, our speakers will cover:

  • How to deliver bad news, event to difficult people
  • Tempering tough interactions through a range of communication skills and styles
  • Tips and techniques for turning negative conversations positive
Having a difficult conversation.

Having a difficult conversation.


Delee Fromm, Faculty, Osgoode Professional Development

Robert White, Director of Alumni Career Services, University of California, Berkeley, School of Law


Kathy Morris, Founder, Under Advisement, Ltd, Chicago, IL and New York, NY

Video and Materials