Anusia Gillespie, JD, MBA | Principal Consultant | banava
Speak clearly, if you speak at all; carve every word before you let it fall.
~ Oliver Wendell Holmes, Sr.
You know that feeling of frustration, that rises up into your neck and shoulders, when you receive an unexpected or poorly phrased e-mail from your colleague? The one where you hit reply, furiously type a response and then, just before you hit send, remember to take a deep breath and save it in your Drafts folder until your heart rate has leveled? Everyone’s been there. But, have you identified, more broadly, the types of communications that trigger your frustration?