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2022

Gender and Gender-Based Violence Training for Female Mobile Money Agents and Their Partners

Introduction

The Gender and Gender-based Violence Training for Female Mobile Money Agents and Their Partners Guide was developed to build the awareness and skills of female mobile money agents supported by women’s economic empowerment (WEE) actors in Northern Ghana to understand the concept of gender, gender-based violence (GBV) as well as how to safely engage with others regarding GBV. The emphasis of this guide is to train non-expert, local community agents and their partners on how to inform community members of the resources and entities that can directly provide support if they or someone they know faces GBV.

Given the importance of male engagement in the WE GAIN project, this guide assumes the male partners or other male family members who can either support or inhibit the growth of a woman’s mobile money business and who may be concerned about the agents role engaging in the topic of GBV are included in the training to the degree possible to mitigate potential harm to the agent but also to positively impact the role that the male partner or family member might also play.

This Guide builds on intra-household dialogue methodologies that engage women and their partners in structured conversations on potentially difficult topics as well as sessions that provide technical content on GBV and activities to help participants reflect, personalize, and act on the new content. The content is specific to women who have been recruited as mobile money agents and their male partners, but the content drawn upon has been used in many different settings and therefore can be adapted.

View the Training Guide

This guide was developed by Naana Abena Afadi and Bobbi Gray of Grameen Foundation USA and Tanyel Taysi of the American Bar Association Rule of Law Initiative (ABA ROLI) on behalf of the Women Entrepreneurs in Northern Ghana Gain Access to Integrated services via Agent Networks (WE GAIN) project of the Women and Girls Empowered (WAGE) program.

The team is grateful to Awal Ahmed Kariama of Rural Initiatives for Self-Empowerment Ghana (RISE-Ghana) for his inputs into the content of this guide.

Finally, the team extends our deep gratitude to the United States Department of State Secretary’s Office of Global Women’s Issues for its support of the WE GAIN project.

The content in this guide draws on the following resources:

  • Intrahousehold Dialogue Field Guide: Mitigating the Risk of Gender-Based Violence in Women’s Economic Empowerment Programs. Grameen Foundation. URL Forthcoming.
  • Guidelines for Integrating Gender-Based Violence Interventions in Humanitarian Action. https://gbvguidelines.org/en/pocketguide/
  • Gender and Gender-based Violence Training for Female Mobile Money Agents and Their Partners” by Naana Abena Afadi, Bobbi Gray, Tanyel Taysi of the WE GAIN project of the WAGE program funded by the United States Department of State Secretary’s Office of Global Women’s Issues, led by Grameen Foundation USA in partnership with the American Bar Association Rule of Law Initiative licensed under CC BY 4.0. Through this Creative Commons license, you are encouraged to remix, transform and build upon this material.

The Board of Governors of the American Bar Association (ABA) has neither reviewed nor sanctioned its content. Accordingly, the views expressed in the report should not be construed as representing the policy of the ABA. Furthermore, nothing contained in this report is to be considered rendering legal advice for specific cases, and readers are responsible for obtaining such advice from their own legal counsel. All opinions, findings, and conclusions stated herein are those of the authors and do not necessarily reflect the view of the United States Government, WAGE, or any members of the WAGE consortium.

About the WE GAIN Project

The Women and Girls Empowered (WAGE) program’s “Women Entrepreneurs in Northern Ghana Gain Access to Integrated services via Agent Networks” (WE GAIN) initiative is a 24- month program led by Grameen Foundation USA (Grameen) that leverages high-impact partnerships with international legal and gender-based violence (GBV) expert American Bar Association Rule of Law Initiative (ABA ROLI), local civil society organizations (CSO) Rural Initiatives for Self-Empowerment Ghana (RISE Ghana), Ghana Developing Communities Association (GDCA), and HealthKeepers Network (HKN).

WE GAIN theorizes that engaging trusted local female community agents to deliver doorstep digital financial and non-financial services (DFS+) will increase female entrepreneurs’ access to and uptake of DFS and DFS+ for their households and businesses by decreasing financial transaction costs, increasing women’s confidence and trust of DFS+ services, and expanding women’s access to other complementary services, such as GBV awareness-raising and service provider information. The initiative has on-boarded RISE Ghana, GDCA, and HKNs’ existing community agents—who already serve their communities with legal literacy services, business education support, and health education and products, respectively—as MTN mobile money agents, who locally are known as MoMo agents.

MTN is the largest of several mobile network operators (MNOs) in Ghana that offers a range of mobile money services, such as mobile money wallets which facilitate person-to-person payments, among other services, without requiring a bank account. Training women how to become DFS+ agents will allow them to facilitate the use of mobile money and other DFS+ services for other women in their communities.

WE GAIN and the WAGE program are funded by the United States (U.S.) Department of State, Office of Global Women's Issues (S/GWI). This training is being used for this Initiative; however, this guide can be adapted to different cultural contexts and countries and facilitators should always understand the participants' learning needs before implementing this guide.