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Communications with Through Technology Clients ABA Section of Litigation April 21-23, 2010Agenda Section I. Introduction Section II. Evaluating Needs & Defining Requirements III Selection Process Section III. Vendor Section IV. Implementation Best Practices Se tio V Cha e Ma a e e t T ai i Section V. Change Management & Training Section VI. Lessons Learned Section VII. Q & AIntroduction Industry Concerns & Trends » Results of 2009 ACC/Serengeti Managing Outside Counsel Survey: 80 5 % f d t t t d...

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