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WHAT'S WORKING NOW

Google and Zoho Web-Based Tools Face Off Against Microsoft Office

Frontlines

Benchmark

Leading Indicators in the Business of Practicing Law

Tech spending on the rise. In its latest survey of Law Practice Today readers, The BTI Consulting Group learned that more than 85 percent of responding firms plan to increase their technology budgets over the next year. The research further indicated that remote access tops the list of the technology improvements these firms are planning. Other top priorities include document management, matter management and CRM solutions. "Law firms are making themselves more available to clients by incorporating technology such as PDAs and laptop computers into their daily routines," explains Marcie L. Borgal Shunk, a principal at BTI. "Responsiveness is a key attribute clients are looking for in their law firms. Law firms prove their commitment to clients by providing timely updates, responding to immediate needs and openly communicating about arising issues. These small steps help earn clients' trust and further cement relationships."

Source: Exclusive Law Practice Benchmark surveys are conducted by The BTI Consulting Group, a Wellesley, Massachusetts-based market research and management consulting firm. Learn more at www.bticonsulting.com. Online surveys are posted monthly in the LPM Section's Law Practice Today Webzine at www.lawpracticetoday.org.

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