By The BTI Consulting Group
What do clients want? Simplification tops clients’ technology wish list, according to a recent poll of more than 200 corporate counsel. When The BTI Consulting Group asked corporate counsel to delineate exactly what capabilities they would like to see in an ideal technology solution, responses were unique in their single-mindedness. Virtually every aspect of clients’ ideal technology solutions promises to simplify management of the legal department. Technology from the clients’ perspective, whether in the form of a user-friendly interface, automated invoice processing or streamlined matter management, is a tool to add efficiency and ease to clients’ daily operations. “As law firms contemplate new technological solutions,” advises Marcie L. Borgal, a principal in BTI, “the most savvy will turn to clients for input and advice.