A National Resource for Dispute Resolutin System Integration and Performance Enhancement

Volume 18 No. 4


CADRE delivers technical assistance and information support to Office of Special Education Programs, state education agencies, Lead Agencies (typically state health agencies), the National and Regional Parent Technical Assistance Centers, and individual federally-funded parent centers in order to:

Ø    Assist states in adopting effective dispute resolution approaches

Ø    Improve effective management of state dispute resolution systems

Ø    Improve dispute resolution skills of practitioners, parents, and school and provider staff

This assistance is intended to result in:

Ø    Improved state dispute resolution system compliance and performance

Ø    Increased use of early dispute resolution processes

Ø    Decreased use of expensive and adversarial dispute resolution processes

To achieve these purposes, CADRE’s work is organized around a number of objectives, including:

1.    Organizing and developing knowledge about effective dispute resolution systems, methods and approaches

2.    Providing intensive technical assistance to selected states, including states that have been identified by OSEP, to help them successfully meet their State Performance Plan targets and improve their dispute resolution systems

3.    Rendering targeted technical assistance to states and parent centers to help improve practices, to maximize effective participation in dispute prevention and resolution, and to improve technical assistance system management

4.    Supporting knowledge utilization through information dissemination activities that reach the broadest possible audience

As a small specialty center serving a large footprint, to include all 50 states, the District of Columbia, the territories, the Bureau of Indian Affairs, and the Department of Defense, CADRE has developed robust partnerships that leverage the resources of organizational and governmental partners, ensuring the broadest possible access to practices that are promising and supported by evaluative data.  Along with its own nationally recognized staff, CADRE draws on the expertise of an outstanding group of consultants and advisors.  The challenge of providing technical assistance to a large number of entities with limited staffing and resources has required CADRE to think creatively and to use technology to disseminate emerging, innovative, and effective practices.

A core component of CADRE’s intensive technical assistance services is its approach to dispute resolution systems integration and performance enhancement and the Management System Model that accompanies it (see Figure 2), which is used in conjunction with the CADRE Continuum.  CADRE’s management model is broken into four function areas:

Oversight: This function includes the elements of system design; relevant statutes, regulations, policies, and procedures; stakeholder involvement; and the materials and procedures used to request a particular practice, track activity, communicate with participants and practitioners, and collect data related to use and outcomes.

Professional Standards: This function includes the elements related to identification, selection, training, and professional development of professional staff and practitioners, which include employees of state and lead agencies, employees of the organizations with which they contract, and the neutrals providing or conducting the processes.

Awareness & Outreach: This function includes the elements related to materials, resources, and activities utilized by the consumers of dispute resolution processes, including general information on the available dispute resolution options in a state, both required and optional; resources intended to describe parent and student rights; guidance provided to parents or others to help them prepare a request for any dispute resolution process; and materials for and related to preparing for and participating in any dispute resolution process.

Evaluation: This function includes the elements related to procedures, materials, activities, and results of dispute resolution activities including methods, feedback, and customer satisfaction forms, reports, summaries, and documents that display data or provide analyses of dispute resolution activity including patterns of use or trends, and practitioner and process evaluations; and recommendations for changes in practice drawn from the analyses, such as reports of adopted changes in practice or policy as well as documentation focusing on whether dispute resolution processes result in changes that are durable, improve parent-provider relationships, or other impacts.

CADRE has integrated these two models, the Continuum and the Management System Model, and has created an online, searchable repository of items related to the design, implementation, delivery, and evaluation of dispute resolution services.  This Resource Showcase houses over 700 individual resources related to the entire range of dispute resolution practices, from Stage I Prevention activities through the required options found in the Procedural Safeguards, which are used throughout the various functions and elements of a high-performing dispute resolution system: www.directionservice.org/cadre/exemplar/matrix.cfm .




Figure 2

Figure 2

Philip Moses is assistant director of CADRE managing the center’s wide range of activities including the provision of technical assistance to state education agencies in order to improve the effectiveness of state-wide special education dispute resolution systems.  He has co-authored a number of CADRE publications and provided training for a wide range of stakeholders throughout the United States.  Phil has been a dispute resolution professional in a variety of capacities since 1983. He can be reached at pmoses@directionservice.org or http:// www.directionservice.org/cadre.

Timothy Hedeen, Ph.D., is professor of conflict management at Kennesaw State University and senior consultant to CADRE. He serves as associates liaison to the ABA Section of Dispute Resolution Council.  He can be contacted at tkhedeen@kennesaw.edu or http://ksuweb.kennesaw.edu/~tkhedeen/. 





DISPUTE RESOLUTION MAGAZINE is published quarterly (4 times a year) by the American Bar Association Section of Dispute Resolution. Dispute Resolution Magazine provides timely, insightful and resourceful information regarding the latest developments, news and trends in the growing field of dispute resolution throughout the world and features internationally-known scholars and practitioners as authors.


Dispute Resolution Magazine Editorial Board

Joseph B. Stulberg
The Ohio State University Moritz College of Law
Columbus, OH


Andrea Kupfer Schneider
Marquette University Law School
Milwaukee, WI


Chair Emeritus
Frank Sander
Cambridge, MA


James Coben
Hamline University School of Law
St. Paul, MN


Marvin Johnson
Silver Spring, MD


Bennett G. Picker
Stradley Ronon
Philadelphia, PA


Effie D. Silva
McDermott Will & Emory LLP
Miami, FL


Donna Stienstra
Federal Judicial Center
Washington, DC


Zena Zumeta
Mediation Training & Consultation Institute
Ann Arbor, MI


Nancy Welsh
Carlisle, PA
Council Liaison


Gina Viola Brown


Associate Editor
Louisa Williams

Law Student Editors
Darlene Hemerka

Joyce Fondong

Penn State University

Dickinson Schools of Law


The Editorial Board welcomes the submission of article concepts as well as draft articles relevant to the field of dispute resolution. The Editorial Board reviews all submissions and makes final decisions as to the publication of articles in Dispute Resolution Magazine. Author guidelines for submissions are available below.

Subscription to Dispute Resolution Magazine is included in the membership dues of the Section of Dispute Resolution. Nonmembers of the Dispute Resolution Section may subscribe to the Magazine for $55.00 per year. Additional shipping charges will apply to international addresses. Subscriptions can be purchased online at the ABA web store.  


For more information about becoming a member, see the Member Center.


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