General Information

November 15-16, 2012 | Hilton Boston Back Bay | Boston, MA


Program faculty will answer your questions on an array of topics, such as:


  • Proper drafting of a mediation agreement and retention letter
  • Proper use of risk analysis
  • Emotional and psychological issues in mediation
  • How and when to use an apology
  • Ethical dilemmas
  • Developing and marketing a dispute resolution practice
  • Advanced techniques for adding value



What Past Participants Have Said…

“It is one of the most worthwhile programs I have attended in the nearly 40 years I have been in this business.”

“The opportunity for advocates and mediators to interact in small facilitated groups made this an exceptional and valuable program for mediators and advocates alike.”

“The Institute delivered engaging, knowledgeable and informa- tive panelists, moderators and participants. The participants represented a wide range of experience yet the group was kept small enough to allow for useful conversations and sessions. It was a very constructive and productive use of two days and I would certainly do it again.”