Remote Services for Self-Represented Litigants - April 27, 1-2pm (Eastern)
Presented by: John Greacen of Greacen Associates, LLC and Guests
A preview of the soon to be released Resource Guide on Serving Self-Represented Litigants Remotely. The guide describes remote services such as telephone, text messaging, email, chat, video conferencing, co-browsing, and customer relations management software. It discusses different business practices followed in the eight sites studied in detail – Alaska, California (Butte, Tehama, and Lake Counties and Orange County), Idaho, Maryland, Minnesota, Montana, and Utah – including how they integrate in-person and remote services, and identifies the equipment and staffing components of each program.
The Guide also describes the outreach efforts of each site to involve justice system and community entities in meeting the needs of SRLs and how the programs provide feedback to their courts to simplify and improve court processes for SRLs. The webinar will include an overview of the Resource Guide and detailed descriptions of two of the eight sites studied