Positive ways to collect money
and maintain relationships
A lawyer with any experience running a practice is well-acquainted with the typical get-tough methods used to make clients pay outstanding bills. But these methods often embarrass clients, arouse anger — and even if they are successful in the short term — they can destroy the long-term relationships upon which successful practices are built. The Young Lawyer shares some constructive steps to help you avoid collection problems, encourage payment and strengthen bonds with clients.
- Give every new client your fee schedule and collection practices. You might do this as part of your engagement letter or as a separate document. If you have different fees for different types of clients, then prepare a fee schedule for each client category. When you give every new client your explanation of fees and collection practices, clients understand that these practices apply to all of your clients, so they don’t take your policies personally. Also, when clients have a clear understanding of how you collect money, they will act to avoid the known consequences of late payments.
- Give clients a reduction for paying your invoice on time. Some lawyers add finance charges to past-due invoices, but finance charges usually create bad feelings. Instead, take the positive approach and offer your clients a discount. For example, you might offer clients a reduction of 5 or 10 percent when they pay the invoice within 10 days rather than the typical 30 days from receipt.
- Acknowledge the possibility of honest oversight. In your first request for payment (after the original invoice), acknowledge that your client might not have received your bill and include another copy. If not paying your bill was simply an oversight, you don’t want to come on too strong when your client made a mistake. Also, write a gentle request for payment over your signature; regardless of the reason for not paying, the client should understand the bill remains outstanding and needs to be addressed.
- Personalize the collection effort. Once an account is past due, make sure all requests for payment are over your signature as the attorney representing the client. Clients often think their past-due balances are known only to the back-office billing clerk or an outside billing service. However, when the request for payment comes with a note from you, the client realizes you know his payment is late. To avoid embarrassment and the possibility of jeopardizing your relationship, clients often pay your invoice or contact you to request payment terms.
- Send collection requests frequently. Some clients think that after they receive your invoice or statement, they won’t hear from you for another month. Instead, send requests for payment of past-due amounts every 10 days or so. This keeps your receivable on the top of the pile.
- Set up your practice to accept credit cards. If you think your client may be short on cash, paying with a credit card will get you paid without putting added strain on your client’s cash flow. However, be prepared to pay a percentage of whatever payments you accept by credit as processing fees to third-party billing services.
The Young Lawyer is a publication of the Young Lawyers Division.
Back to top
EYE ON ETHICS
Settling for more or less?
Get a little bit more out of your email
Strategies to better manage your time
and the workplace
AROUND THE ABA
Positive ways to collect money and maintain relationships
Who owns clients?
Protect your firm: Invest in cyber liability insurance
When becoming a partner, focus on ethics of new leadership role
How to create smarter business forms
Be diligent and avoid client conflicts of interest
Help new associates be better lawyers faster
Starting your own legal practice? Smart IT decisions are critical
to future success
The benefits of mindfulness for litigators
Update and win!