YourABA October 2011 Masthead

Technology help desk services within your reach

“Once considered the province of big firms, hiring your own help desk is an increasingly feasible and affordable option for firms of all sizes,” says legal technology expert Tonya Johnson of the ABA Legal Technology Resource Center in a recent edition of the Family Law eNewsletter, noting that there are now many technology support providers with a variety of pricing plans.

Johnson notes several benefits of technology outsourcing, including reduced administrative overhead; access to the service provider’s technology; and the freedom to focus on core business, among them.

There is a potential security risk with providing a third-party vendor with access to law firm data, Johnson warns. However, she says that the risk can be minimized by carefully scrutinizing service providers and asking the right questions.

Johnson provides a list of help desk support providers that specialize in supporting law firms:

Adaptive Solutions, Inc.

A nationwide provider of training and support services founded in 1998 by three law firm IT professionals. Their solution, xTend I.T. Remote Help Desk Service, provides full-time, real-time, end-user support.

Dataprise

Founded in 1995, the company provides support for industry-standard legal applications including practice and case management software, e-discovery and trial presentation applications as well as technical and network support.

Intelliteach

Founded in 1998, the provider offers 24-hour help desk services for the legal industry. Intelliteach works only with law firms and focuses on those applications used by the legal industry.

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Keno Kozie Associates, Ltd.

Established in 1988, the company offers 24-hour support with subject matter experts in document management, litigation support, document automation, remote cccess and other topics.

Law Firm Technical Care

The company provides solos and small firms with affordable technical services. This new entrant to legal IT support is through an exclusive arrangement with Technical

Solutions by Blumberg Excelsior. A monthly subscription grants three hours of secure remote installation as well as diagnostic and repair services for hardware, while software support covers installation, set-up, configuration and troubleshooting.

MindShift Technologies

Founded in 1999 as an IT solutions provider. This company supports Microsoft Office

Professional (Word, Excel, PowerPoint and Access), Microsoft Exchange and

Outlook, as well as more than 100 software packages designed for use by law firms. MindShift handles hardware and software upgrades, security updates, disaster recovery 24-hour support, server and network monitoring, remote tapeless backup, disaster recovery and application continuity services.

The Family Law eNewsletter is a publication of the Section of Family Law.

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