The Care & Feeding of Clients

January/February 2008
Volume 25, Number 1

Features  |   Columns

Features

The Client Matters »
by Robert A. Kraft
Always give the impression that you’re doing more than just the minimum for your client. And be nice.
Customer Service Essentials  »
by Nina L. Kaufman
To have a stable of happy clients, focus on the three C’s of good lawyering: competency, communication, and creativity.
Client Communication and Contact »
by Betty Adams
Clients need to know how to reach their lawyer and what to expect from the relationship.
Malpractice: What We Have Here Is a Failure to Communicate »
by Timothy J. Gephart
 
My Pal Esquire »
by David J. Abeshouse
Just because you are not having frequent case-related contact with your clients doesn’t mean you cannot have regular social contact with them. Keep yourself “top of mind” for their future legal needs.
Billing 101 »
by Allison C. Shields
The way you approach billing can have a profound effect on whether you are blessed with the kinds of clients who are happy and loyal, who refer business, and who pay in full and on time.
Start-ups: Providing Value with Non-Legal Advice »
by Stephen T. Furnari
Many times, your business expertise can save start-up clients enough money to pay off your fee.
Preparing Clients for Litigation »
by Andrew C. Simpson
Be sure your clients know what to expect, how to behave, and what the objective is for depositions, mediation, or trial.
Breaking Up Is Hard to Do »
by Peter Geraghty
When a firm splits up or when a lawyer leaves for another firm, many ethical considerations come into play.
Ethical Hazards of Solo and Small Firm Practice »
by Benjamin Cowgill
You owe it to yourself to recognize the perils that accompany your choice of practice settings.
Yikes! How to Deliver Bad News and Disclose Mistakes »
by Maurice Grant and Eileen M. Letts
Sometimes it’s more painful for lawyers to deliver bad news than it is for clients to hear it.

Columns

From the Editor »
by Joan M. Burda
Lawyers, Clients, and the Practice of Law
The Chair’s Corner »
by Keith B. McLennan
The Client Is the Enemy
GP|Solo Division News »
New Division Director, ABA TECHSHOW, Nominating Committee Report
Ready Resources »
Ready Resources in the Care and Feeding of Clients
Being Solo »
by David Leffler
This Way Out: Taking the Leap into a Partnership
In the Solution »
by Doreen A. Diego
Depression: The Parable of the Boiling Frog
Product Review »
by Timothy J. Rushenberg
Accounting and Finance for Lawyers in a Nutshell, Third Edition
GP Mentor »
by Lisa A. Runquist
Representing Nonprofits

GPSOLO (ISSN-1520-331X) is published eight times a year (January/February, March, April/May, June, July/August, September, October/November and December) by the ABA General Practice, Solo and Small Firm Division, 321 N Clark, Chicago, IL 60610. The magazine is committed to fulfilling the special needs of general, solo, and small firm practitioners. The contents of GPSOLO do not necessarily represent the views of the General Practice, Solo and Small Firm Division or the American Bar Association, but are the views of respected members of the profession.

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