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Returns and Exchanges

Books

To return a book, include a copy of the original ABA shipping document or other correspondence referencing the order number and ship it to:


PBD Worldwide
Attn: ABA Receiving
905 Carlow Drive
Unit B
Bolingbrook IL 60490 


Return Policy for Bookstores


  1. Claims for damaged or short shipments must be made within 30 days of invoice date.

  2. Overstock returns must be clean, unmarked, unaltered and in salable condition.

  3. Period of eligibility for returns: Six months from invoice date. Superseded editions are returnable up to 90 days after publication of new edition. Out-of-Print titles are not returnable sixty days after declaration of status.


CLE Products

To return a CLE product (generally, any item with a product code beginning with a letter), include a copy of the original ABA shipping document or other correspondence referencing the order number and ship it to:


ABA Returns Processing
c/o Allied Vaughn
1310 W Thorndale Ave
Itasca, IL 60143-1159


Returns will be processed within two to three weeks of receipt, and you will be refunded in the original form of payment.

Electronic Products

Electronic products are not refundable. If you receive an electronic product that is defective please contact the ABA Service Center and we will replace it.












 

 

Damaged Products

We strive for perfection; however, mistakes do occur. If there is a problem with your order or you received damaged material, please contact the ABA Service Center.


 

The best times to call are between 7:30 a.m. and 5:00 p.m. Central time (USA). Please provide your order number when e-mailing or calling.